Insurance Broker's Code of Practice & Complaints/Disputes Handling Facilities

Watkins Insurance Brokers Pty Limited is an AFS Licensee (License No: 244427).
Click on the following link to view our Financial Services Guide (FSG).  
Watkins Insurance Brokers Pty Limited T/as Watkins Taylor Stone management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges customers' right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.                                                                       
 
Terry Stone
Complaints Officer
Watkins Insurance Brokers Pty Limited T/As Watkins Taylor Stone
Level 2, 111-117 Devonshire
Street Surry Hills NSW 2010
PO Box 455
Strawberry Hills NSW 2012
Ph:  02 9488 8300
Fax: 02 9488 8455
Email: info@watkinstaylorstone.com.au
Website: www.watkinstaylorstone.com.au and www.landlordinsure.com.au 

We are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS. Contact details below:

 

Financial Ombudsman Service (FOS)

Street Address - Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008 
Mailing address - Financial Ombudsman Service, GPO Box 3, Melbourne 3001 
 
Phone 1300 78 08 08
Fax 03 9613 6399
 
Email: info@fos.org.au
Website: www.fos.org.au 

 

Insurance Brokers Code of Practice
We subscribe to the Insurance Brokers Code of Practice. To view a copy of the Code click below:

pdf Insurance Brokers Code of Practice