Code of Practice

Insurance Broker’s Code of Practice & Complaints/Disputes Handling Facilities

Watkins Insurance Brokers Pty Limited is an AFS Licensee (License No: 244427).
Click on the following link to view our Financial Services Guide (FSG).
Watkins Insurance Brokers Pty Limited T/as Watkins Taylor Stone management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges customers’ right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.

Anthony Scott
Complaints Officer
Watkins Insurance Brokers Pty Limited T/As Watkins Taylor Stone
Level 2, 111-117 Devonshire Street
Surry Hills NSW 2010

PO Box 455
Strawberry Hills NSW 2012

Ph: 02 9488 8300
Fax: 02 9488 8455


We are a member of the Australian Financial Complaints Authority (AFCA), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the AFCA. Contact details below:

Australian Financial Complaints Authority (AFCA)

Street Address – Australian Financial Complaints Authority, Level 12, 717 Bourke Street, Docklands 3008
Mailing address – Australian Financial Complaints Authority, GPO Box 3, Melbourne 3001

Phone 1800 931 678
Fax 03 9613 6399


Insurance Brokers Code of Practice

We subscribe to the Insurance Brokers Code of Practice. To view a copy of the Code click below: