Disputes Resolution

General Insurance

Watkins Taylor Stone are committed to the fair, transparent and timely resolution of disputes. We subscribe to the Insurance Brokers Code of Practice and to The General Insurance Code of Practice. Watkins Taylor Stone has a detailed internal dispute resolution process. As part of our commitment we subscribe to Financial Ombudsman Service Limited (FOS) a dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

Please contact us if you have any complaints about our services.

Mr Anthony Scott 
Managing Director
Watkins Taylor Stone

PO Box 455
Strawberry Hills NSW 2012
Ph: (02) 9488 8300
Fax: (02) 9488 8455
Email: anthony@watkinstaylorstone.com.au

If your complaint cannot be resolved to your satisfaction, you have the right to refer the matter to FOS. They may be contacted at:

GPO Box 3.
MELBOURNE VIC 3001
T. 1300 78 08 08
E. info@fos.org.au
W. www.fos.org.au

Financial Planning

What should I do if I have a Complaint?

If you have any complaints about the service provided to you, you should take the following steps.

1. Contact us and tell us about your complaint.

2. If we have not satisfactorily resolved your complaint within 3 days, please contact the Advice Dispute Resolution Team 1800 611 950 or put your complaint in writing and send it to:

Advice Dispute Resolution Team
Apogee Financial Planning Limited
PO Box 1086
North Sydney NSW 2059

Please mark the envelope “Notice of Complaint”. We will try and resolve your complaint quickly and fairly.

3. If the complaint cannot be resolved to your satisfaction within 45 days, you have the right to refer the matter to FOS. They can be contacted at 1300 78 08 08, or

GPO Box 3.
Melbourne VIC 3001