Disputes Resolution

General Insurance

Watkins Taylor Stone are committed to the fair, transparent and timely resolution of disputes. We subscribe to the Insurance Brokers Code of Practice and to The General Insurance Code of Practice. Watkins Taylor Stone has a detailed internal dispute resolution process. As part of our commitment we subscribe to Financial Ombudsman Service Limited (FOS) a dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

Please contact us if you have any complaints about our services.

Mr Anthony Scott 
Managing Director
Watkins Taylor Stone

PO Box 455
Strawberry Hills NSW 2012
Ph: (02) 9488 8300
Fax: (02) 9488 8455
Email: anthony@watkinstaylorstone.com.au

Up until 31 October 2018, if your complaint cannot be resolved to your satisfaction, you have the right to refer the matter to FOS. They may be contacted at:

GPO Box 3.
Ph: 1300 78 08 08
Email: info@fos.org.au
Website: www.fos.org.au

From 1 November 2018, if any issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.  AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Ph: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001