Watkins Taylor Stone are committed to the fair, transparent and timely resolution of disputes. We subscribe to the Insurance Brokers Code of Practice and to The General Insurance Code of Practice. Watkins Taylor Stone has a detailed internal dispute resolution process. As part of our commitment we subscribe to Australian Financial Complaints Authority (AFCA) a dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.
Please contact us if you have any complaints about our services.