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The ease of setting up an internet business also makes it easy for some companies to be a less than reliable online provider, as seen by the December collapse of travel provider Bestjet. Here's what to do if you click “purchase” online and then never receive...

A customer has made a complaint about the behaviour of one of your team. Not only is your customer relationship at risk, but the way you handle the complaint could have an even bigger reputational impact with other customers than the initial incident itself. Calling a customer...

If you offer a professional service, chances are you're selling your knowledge. But what happens if your advice isn't right? We look at the risks involved in giving advice for a living. To err is human, or so the saying goes. Superstar footy players miss match-winning kicks,...

Watkins Taylor Stone are very pleased to have been nominated and selected as finalists for the 2019 Insurance Business Australia awards in the 'Brokerage of the Year (6 - 20 Staff)' category. The winner will be announced on May 3rd, 2019. More details of the awards and...

Are you putting too much trust in your suppliers? What's that saying about having all your eggs in one basket? Well, it carries a certain amount of truth when it comes to supplier arrangements – if you're heavily reliant on a single supplier you may be exposing...

As one of Australia's leading insurance figures, Dr Allan Manning has witnessed countless times the devastating impact serious everyday incidents can have upon small businesses and individuals. But when his own property was threatened by fire recently, he was forced to reassess the sobering reality of...